The maintenance service offered by Grama covers everything after the supply of the project to the client, so that you can solve any problems or mistakes in the original project. Along with support, we can offer a pre- and post-supply full customer service. Our production goal is zero defaults and zero troubles.
Also, depending on the character of the project and upon customer request, we can perform a maintenance to update the project which will take account of coverage malfunctions, damages or negligences for developing modifications, fixing mismatches or defects, dealing reported incidents, reviewing or renewing the project to adapt to new technologies or legislative changes, repairing mistakes in processes or forms defined by consumer or users…
This service, like the support process, will be carried out through any channel, whether in person, by phone or Internet.
Whole maintenance process is supported by our certifications and our quality management systems, ISO 9001, environmental policy, ISO 14001 and information security, ISO 27001. Be sure to contact us for specialized maintenance service.