Support

Support 2017-02-28T18:28:51+00:00

Grama support service to customers will be held in person, by phone or Internet. Among main tasks of support is the introductory consultancy of project and information process in order to evaluate, fit and build an optimal solution. Also it includes little developments in order to obtain a good performance and to guarantee a right execution, overcoming any problems that might arise.

Throughout the year and during office hours, our staff will manage any incidents that might arise and they will try to solve them in close collaboration with clients and end users. It also includes post-order counseling for efficient implementation of it, correcting as soon as possible any deflection or mistake, without previous limits.

Whole support process is supported by our certifications and our quality management systems, ISO 9001, environmental policy, ISO 14001 and information security, ISO 27001. Be sure to contact us for specialized support service.

Grama Services

Analysis prior to execution of project’s needs according to our expert knowledge and customer requirements.
Creative business addressed to conceptualize, transform and integrate exclusively a product based on client communication needs.
Implementation, testing and deployment of software on devices and systems for graphic communication and digital security.
Production of customized items and integrated solutions for graphic arts, communication and digital security in our factory.
Differentiation by adding glues, varnishes, inks, embossings and dies in traditional printing products to make them more attractive to markets.
Personalization of manufactured items for end customers with singular, specific, genuine and exclusive solutions.
Comprehensive printing, personalization and distribution support that cuts costs to your brand mixing works into one company.
Full organization of logistics, work processes, stores and items delivery according to client and customer needs.
Supply to customers and clients of articles, devices, systems and transformed raw materials during production at our own factory.
Directly transfer of systems, articles, devices and in-house manufactured goods by mail or courier directly to consumers.
Comprehensive help during the process of information, execution and warranty of orders through different customer service channels.
Comprehensive post-project support to keep produced solutions in perfect conditions and make updates on their functionalities.
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If you need more information about our services, do not hesitate to tell us

Grama international provider of solutions for graphic communication and digital security
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